Satisfaction with public services

Patient Satisfaction With the Quality of Health Services Provided by Public Hospitals in Rasht, Iran

Assessment of general public satisfaction with public healthcare services in Kedah, Malaysia.

BACKGROUND Patient satisfaction is considered an essential component of healthcare services evaluation and an additional indicator of the quality of healthcare. Moreover, patient satisfaction may also predict health-related behaviours of patients such as adherence to treatment and recommendations. AIMS The study aimed to assess patients' level of satisfaction with public healthcare services a...

Users' satisfaction with psychiatry services.

Sir ± The quality of patient care services provided by hospitals can be estimated by the level of consumer satisfaction (1). In psychiatry, a discipline with which stigma is associated, acceptability of services by patients and their families is likely to be a key element in treatment and recovery (2). Studies on users' assessment of mental health care provided by hospitals in India are scanty....

Satisfaction with Internet-Based Services

In this research we develop, operationalize and empirically test a model for explaining/predicting the satisfaction of customers with Internet-based services. We argue and empirically demonstrate the need for considering not only the expectations of customers but also their desires in order to enhance customer satisfaction. The empirical results show the superiority of the proposed model to tho...

[Perceptions of providers and clients about management and satisfaction with services in two public hospitals].

BACKGROUND Clients and providers of health care can have contrasting perceptions about the quality of service. Provider perceptions are mostly devoted to design and delivery of services while those of clients are focused in the attention received. AIM To assess perceptions of health care providers and clients about client management and satisfaction with services provided. MATERIAL AND METH...